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Frequently asked Event Rental Questions
Q: Does the price include set up and delivery?
A: Free delivery of bounce houses to Edwardsville, Granite City, Collinsville, Belleville, Fairview Heights, Ofallon IL, Alton, and more! Additional fees may apply for areas > 30 miles and in Missouri.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many inflatable rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. We may be required to pick inflatable up the next day.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump will be clean when you get it. [company name] cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so reserve your pavilion prior to reserving your bounce house. Park rentals are an additional $30 due to routing and documentation purposes. Please contact the park for their address and contact information prior to reserving the inflatable
Q: What payments do you take?
A: Deposit is by credit, debit, or paypal only. The remainder due may be paid cash or credit. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please give 48 hours notice to receive deposit refund.
Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 2 days prior to your rental date.
Q: How big are the jumps?
A: Most of our jumps are 13'x13'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. The jumps can weigh up to 650 pounds so we need a clear path with ample room. There is an addition charge to dolly any inflatable up or down a hill or stair. Please contact the Dream Team at 618-225-9824 for questions related to setup area prior to reserving for your event.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you authorize and initial on all of our rental agreements so that you can be the trained operator. You may purchase additional damage waiver upon ordering to waive you of any accidental damage.
Q. What all do you rent and where?
A. We rent bounce houses, water slides, sno cone machine, popcorn machine, cotton candy machine, obstacle course, joust arena, wrecking ball, dunk tank, zorb ball, hamster ball, bounce house combos, and more to St. Louis and surrounding areas.
Q. What is your weather policy?
A. Dreamcastle understands that the weather can be unpredictable, and takes heed to forecasts and weather warnings. Safety is our number one concern. For forecasts that predict a 40% chance or less or rain, we will operate and setup our inflatables provided there is not a strong chance of thunderstorms. We do not setup if winds exceed 20mph or if there is a strong chance of thunderstorms. Inflatables will not be setup in heavy rain, or winds for any reason! We will cancel inflatable setups either at our discretion or customer request for bad weather purposes and refund all payments in the method at which they were made.
Delivery areas: Granite City, IL, Edwardsville, IL, Colllinsville, IL, Belleville, IL, Alton, IL, Woodriver, IL, Caseyville, IL, Ofallon, IL, Fairview Heights, IL, Shiloh, IL, Bethalto, IL, Maryville, IL, Troy, IL, Glen Carbon, IL, Hollywood Heights, IL, Hartford, IL, Roxana, IL, Pontoon Beach, IL, Lebanon, IL, Cahokia, IL, Lumaghi Heights, IL, Clayton, MO, St. Louis, MO, Richmond Heights, MO, Brentwood, MO, Olivette, MO, Webster Groves, MO, Kirkwood, MO, Oakland, MO, Maplewood, MO, and more!
Still have a question? Call or Write: firstname.lastname@example.org 618-225-9824